- 9.2Cleaning
- 8.9Services
- 9.4Location
- 9.4Staff
- 8.5Price
9.1Excellent
Scoring based on real reviews written by our clients after their stay
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We stayed here for the VLC marathon 2018 and couldn't pick a better hotel. Location perfect for this purpose on walking distance from start, finish and expo. Hotel in marathon atmosphere. Staff responded very well on our questions raised before visit (communicating rooms and kettle) as well as during the stay (late check out). Only shower could have been a little better.
Room: very good View: excellent Staff: friendly, professional, could not ask for better. Gym access: awesome The only negative, was the wifi problem. Wifi stopped working for some of our devices. The hotel never really found out why. We were given access to a different wifi source called "STAFF", which worked for the rest of that day, but stopped working for us by the following morning. This really was a big deal and might affect whether we come back for a third stay (also stayed in the hotel last year (Aug 2017)
My son is a wheelchair user and we booked because you offer accessible rooms. Would have preferred two single beds but staff offered to put in another bed. Decided to use extra pillows to seperate son feom myself instead. Hotel excellent apart from canvas paintings which need renowing.
International TV channels are very limited! I'm not interested in Chinese or American TV propaganda and would have expected to see at least one decent English news channel.
The hotel staff is welcoming and helpful. Especially the receptionist Cristian impressed us with his good manners and with his readiness in helping with all our needs.