Terms and Conditions "UNICOS"

These terms and conditions are expressly addressed to individuals interested in joining the "UNICOS" loyalty program, owned by ILUNION HOTELS, a business group that comprises the following companies for the purposes of personal data processing and acting under joint responsibility:

ILUNION Hotels SA, with Tax ID: A80546088, with registered office at Calle Albacete 3, TORRE ILUNION, C.P. 28027, Madrid.
ILUNION Turismo Responsable SL, with Tax ID: B85392355, with registered office at Calle Albacete 3, TORRE ILUNION, C.P. 28027, Madrid.
ILUNION Hotels Catalunya SA, with Tax ID: A66283144, with registered office at Calle Ramón Turró 196-198, C.P. 08005, Barcelona.
ILUNION HOTELAK EUSKADI SL, with Tax ID: B65818387, with registered office at Calle Pérez Galdós, 56, C.P. 48013, Bilbao.

"UNICOS" constitutes a new loyalty program that is governed by this document, which details the terms and conditions of the loyalty program. Therefore, they apply to all members enrolled in the program, whether they belonged to the previous loyalty program, "Club Únicos," or are new members who wish to join the new program based on the regulations described below.

The terms and conditions of the program define and govern the relationship of the loyalty program with its members, whether collectively referred to as "loyalty program members," "members," or individually as "member," including registration, earning, redemption, benefits, and membership conditions of the loyalty program.

By enrolling in the loyalty program, you will obtain a user account with which you can access the program's benefits described in point 2, section c), and the member will confirm that:

You have read and fully accept the terms and conditions of the program, included in this document.
You have read and accept the privacy policy and legal notice of the ILUNION Hotels website.
You agree to receive commercial communications in order to obtain exclusive promotions for members.
You accept the processing of personal data in order to establish customer profiles and groups that allow ILUNION Hotels to generate personalized and relevant content.

These requirements can be managed and revoked in each member's Private Area within the "My Profile" section.

1. Joining the program

a. Membership Conditions

Enrollment in the loyalty program is free and available to anyone who meets the requirements indicated in point 2, section c) "Minimum Requirements."

i. Enrollment Process

Users interested in joining the loyalty program must register through the channels enabled by ILUNION Hotels to sign up. Enrollment will be carried out through the official digital portals of ILUNION Hotels.

During the enrollment process, the user agrees to provide truthful information in order to be identified as a member in future interactions with the loyalty program. If you do not provide truthful information, ILUNION Hotels may request that you update your data within the Private Area. In case of omission or refusal of the previous request, ILUNION Hotels reserves the right to unsubscribe the member in question within 14 calendar days from the data update request.

Users are responsible for reading and understanding the program rules before enrolling in the loyalty program to understand their rights, responsibilities, and the program's status. Users are also responsible for reading the company's privacy policy, legal notice, and cookie policy to understand how ILUNION Hotels processes their data and to know their rights, responsibilities, and the status of their data processing.

The loyalty program will offer the possibility of registering through social networks to facilitate access for users who wish to use this type of registration.

ii. Duplicate Accounts

Registration with more than one account in Únicos is not permitted. All duplicate member accounts will be automatically deleted, including their points and future reservations, without prior notice.

Member accounts are personal and non-transferable. The names and surnames of the persons registered in the account must match those of the reservation holder and their official documentation (passport or national identity document).

iii. Personal Profile

During the enrollment process, the user agrees to provide truthful information in order to be identified as a member in future interactions with the loyalty program. It is mandatory to provide the following information in this process: name, surnames, date of birth, email, and mobile phone.

The personal profile can be managed from the Private Area in "My Profile," where the following sections will be available:

Personal Information: Name, surnames, email, phone, and date of birth. This information is mandatory to belong to the loyalty program.
Additional Information: In this section, we offer the possibility of providing additional information about interests, traveler type, and issues related to consumption habits. Its contribution is voluntary.
Consents: The consents given during the registration process can be managed here.

iv. Communications to Members

ILUNION Hotels will contact members in the following cases:

Welcome and Registration: The user will receive a welcome communication with the registration details.
Earning, Redemption, and Expiration of Points: Any update on the member's point balance will be communicated and will be available within the private area.
Challenges and Actions: Any update on challenges and actions related to the program, whether due to their expiration or promotion.
Updates to Conditions: Any update to this document will be sent for informational purposes to all loyalty program members.

v. Cancellation or Suspension of Accounts

ILUNION Hotels will cancel accounts that fall under any of the following circumstances:

No transaction is made within 48 months from the date of registration.
Acting against the terms and conditions.
Forced closure or update of the loyalty program.
At the request of a member through the member support service.
Providing invalid data and not updating it after a prior notice from ILUNION Hotels.

Suspended or canceled accounts will forfeit all accumulated, expired, or redeemed points and will not have the right to transfer them to a third-party member. Any cancellation will be notified to the members to make the user's suspension from the loyalty program effective.

b. Minimum Requirements

We will establish minimum requirements to register and remain a member of the loyalty program:

Be of legal age: You must be at least 18 years old to register as a member of Únicos, regardless of your nationality.
Registration: You must complete a registration form that will include your personal data or register through the means provided on the official channels of ILUNION Hotels.
Acceptance: Accept the program's terms and conditions.

c. Benefits

Belonging to UNICOS will grant members different benefits:

Discounts: They will get an additional 5% discount on any available rate. ILUNION Hotels reserves the right to increase or decrease it without prior notice to members and will communicate any update via email.
Points: They will earn points based on the challenges and actions described in section 3 that members complete.
Other Benefits: Depending on availability, ILUNION Hotels may offer a series of services linked to the stay, such as late check-out or early check-in.

d. Redemption Channels

Points can be redeemed in the channels intended for finalizing reservations, namely:

Online Booking Engine: The member will have a point redemption system that will be redeemed at the time of confirming a new reservation made in the online booking engine offered by ILUNION Hotels.
Contact Center: Through the telephone sales system, the user can request the application of available points to sales.
Hotel: Any member who identifies themselves and requests to make a reservation at the reception can use their points to obtain a benefit.

2. Points

a. Points

i. Definition and Equivalence

ILUNION Hotels will grant a right to a discount in the form of points to those users who complete the challenges and actions proposed in the loyalty program. The assigned points will be the property of ILUNION Hotels and cannot be claimed as a refund for their cash equivalent.

The equivalence will be 100 points to 1 euro discount on your next reservation. The equivalence for other currencies will depend on their exchange rate in euros.

ii. Expiration

Points earned by completing challenges and actions will have an expiration date of 365 days from their acquisition. If they are not used within the aforementioned period, ILUNION Hotels will decide on the subsequent action regarding them.

iii. Modifications

ILUNION Hotels may modify the earning and equivalence based on the following assumptions:

Promotions: Increase or decrease of the equivalence for a promotion.

iv. Errors

ILUNION Hotels is not responsible for errors regarding the earning and redemption of points and may correct the error, communicating it to the users at the email address provided in the member's profile.

v. Transfers

Point transfers between members will not be enabled.

b. Earning Points

i. Characteristics of Earning Points

Each time the customer completes an action or challenge corresponding to their user, they will be assigned a series of points that can be redeemed in future reservations through the indicated channels.

Points related to reservations will only be assigned to those that have been completed with a stay at the hotel. Points will not be assigned to reservations that have been canceled or if the customer has not checked in and checked out at the hotel.

ii. Actions

Actions are achieved when all the challenges indicated in each of them are completed:

Pre-stay: From the moment of booking until the day before arrival at the hotel.
- My First Time: You are now part of our Club. Book with us for the first time. 100 points.
- Early Booking: Book 50 days in advance and secure your stay. 100 points.
- Online Check-in: Save time upon arrival at the hotel with online check-in. 100 points.
- Early Check-in: Enjoy your room earlier with early check-in. 100 points.
- Late Check-out: Extend the departure time of your stay with late check-out. 100 points.
- Nights: Feel at home and stay with us for long periods (more than 25 nights a year). 500 points.
Stay: From the arrival date to the departure date from the hotel.
- To the Table!: Enjoy the full experience with a meal plan add-on for lunch and dinner. 200 points.
- Explorers: Explore and stay with us in at least three different destinations within 365 days. 800 points.
- Superior Room: Enjoy an exceptional experience by booking a superior category room. 100 points.
Post-stay: From the day after departure up to 30 days later.
- Recommender: Invite your friends and family and get benefits. 500 points.
- Survey: Share your experience and help us improve by completing our satisfaction survey. 100 points.
Registration: Default status if there are no reservations associated with the contact or if it does not meet any of the above conditions.
- Offers: If you subscribe for 3 months to receive personalized offers, you will be assigned 100 points.
- News: Stay informed by subscribing to our newsletter for 3 months. 100 points.
- Complete your Profile: Complete your data so we can get to know you better and get 200 points.
- Personalized Experience: Accept our GDPR so we can personalize and improve your experience with us for three consecutive months. 100 points.

iii. Challenges

Los retos se consiguen cuando se completan las anteriores acciones enmarcadas en cada tipología:

Reserva: Completa “Mi primera vez”, “Check-in online”, “Entrada temprana”, “Salida tardía”, “Reserva anticipada” y “Noches” y llévate 1000 puntos.
Perfil Único: Completa “Completa tu perfil”, “Ofertas”, “Experiencia personalizada” y “Noticias” y llévate 200 puntos.
Fan: Completa “¡A la mesa!”, “Exploradores”, y “Habitación superior” y al salir de tu estancia consigue 1000 puntos.
Embajador: Completa “Recomendador” y “Encuesta” y llévate 500 puntos.

iv. Actualizaciones de retos

El programa de fidelidad “UNICOS” estará en constante evolución y siempre estará abierto a la creación de nuevos retos y acciones, así como la modificación de puntos asignados a cada uno de ellos o promociones especiales. En todo caso, siempre se notificará al cliente por los canales apropiados de cualquier modificación en el programa de fidelidad.

c. Redención de puntos

i. Canales

Se podrá redimir los puntos acumulados a través de los canales expuestos anteriormente en el punto “Canales de redención”.

ii. Garantías de redención

ILUNION Hotels garantiza que los puntos acumulados por los clientes podrán ser redimidos por descuentos en las reservas que hagan con la equivalencia de 100 puntos por 1 euro, siempre que se cumplan los requisitos establecidos y dentro del plazo de validez de los puntos.

ILUNION Hotels también se compromete a mantener actualizado el catálogo de redención y a informar con antelación suficiente cualquier modificación sustancial, suspensión o cancelación del programa.

Los puntos tendrán una vigencia mínima de 12 meses desde su obtención, salvo disposición expresa en contrario debidamente comunicada al cliente.

Cualquier controversia derivada de la interpretación o aplicación de esta cláusula será resuelta conforme a la legislación española vigente, pudiendo el consumidor acudir a los mecanismos de resolución alternativa de conflictos reconocidos por la normativa de consumo.

d. Caducidad de puntos

Los puntos conseguidos al superar retos y acciones tendrán una fecha de caducidad de 365 días desde la obtención. En caso de no ser consumidos dentro del plazo anteriormente indicado, quedarán a decisión de ILUNION Hotels la actuación posterior sobre los mismos.