- 9.8Cleaning
- 9.5Services
- 10.0Location
- 9.8Staff
- 9.2Price
9.7Excellent
Scoring based on real reviews written by our clients after their stay
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A great experience
The Ilunion Merida Palace totally deserves its 5-star ranking. Situated on the lovely Plaza de Espana in Merida, the hotel occupies a historic building with notable features inside, including a classic interior courtyard. The staff were courteous and efficient, the room a good size with very comfortable bed. We have nothing put positive comments about our stay in Merida.
An excellent room with a very comfortable bed in a luxurious and beautiful hotel. Friendly and helpful staff. Very good breakfast, but the croissants were disappointing - the only things that weren’t 5*.
Wonderful....from the moment I checked in, with a glass of champagne, to the comfortable pillows and bedding, to the amazing and delicious spread at breakfast. I will definitely stay again at one of these hotels.
The hotel staff are all wonderful during our two nights stay. My special thank goes to the front desk lady who discovered that we had another hotel reservation at your hotel (via Booking.com) for a different date that I forgot to cancel, and she made a few calls on our behave and successfully cancelled the extra reservation for us. I really appreciate her great help during check-out on November 25. Thanks.