Richard and Susan Ventresca, Room 1115 March 1 to March 30, 2015. Always friendly and very helpful staff. Overall, excellent value. Some areas that need addressing are: Rooms and furnishings are becoming dated/tired and need urgent refreshing; Mold in bathroom(tub area)never was treated; Towels and sheets sometimes had holes and stains (not acceptable);aged and worn carpeting (inadequate vaccuum; While a non-smoking hotel, occupants of rooms next to us smoked and unpleasant smell filled hall and balcony (more enforcement needed; Our male room steward was excellent and very accommodating, but aged and worn carpeting and an inadequate vacuum cleaner made it difficult to clean. We are repeat long stay clients and would have appreciated complimentary in room safe service(each time we requested this it I was refused). We look forward to returning in March 2016.
Excellent staff including front desk, cleaning, bar and restaurant.